Benefits of VoIP Services


VoIP is generally seen as providing four major benefits:

Compelling New Services that Enhance Productivity

The integration of voice, data, and video with IP Networks and devices has enabled companies to interact and exchange these types of communications much easier, enhancing therefore the productivity of labor forces and their interactions with customers, suppliers and other stakeholders.

Reduced Total Cost of Ownership

By integrating into a single network voice and data communications, companies are able to reduce or eliminate infrastructure deployments, redundancies and maintenance costs of separate networks.

Another very important factor towards lower costs is the possibility of remote provisioning and management.

More Efficient Network Utilization

VoIP generates significant efficiencies in bandwidth, which reduce costs and increase quality of service. Since voice is transformed to digital packets, VoIP systems eliminate silence, which may account for as much as 40% in a normal conversation. Traditional voice systems cannot eliminate silence, since the communication capacity is allocated to the user continuously.

Greater Operational Flexibility

In traditional voice networks the transport, call control and application layers are all grouped together. In a VoIP system, these are separate and can be integrated, adjusted, and changed as needs arise. This higher flexibility and customization capabilities make VoIP a more scalable and flexible solution.