Call Center Software & Solutions
Our call center software service is a turnkey pre-packaged hosted solution. It is ideally suited for call center operations between 20 and 500 seats. The complete solution consists of:
- IP PBX specifically designed for call center management
- Softphones installed in every PC required
- VoIP long distance voice traffic
We offer 2 packages:
- Gold Package - Administration of the system is done by IP Com. This option works well for companies that do not have a robust IT department in-house and prefer to have our technical staff monitor and maintain the system.
- Platinum Package - Administration is done by the client. This option works better for established call center operations with trained and knowledgeable staff.
Features
- IVR
- Real time Monitoring and call recording
- Call center statistics with total flexibility on how to Group and measure agents, positions, campaigns
- ACD, both skills-based and output-based to minimize wait time
- Predictive dialer
- Online billing
- Management Modules for agents, supervisors and managers
Benefits
- No upfront investment in infrastructure. We provide all the network and software required.
- Low operational costs through platform subsidies based on call volume.
- Real time Control over the operation's and agents’ performance and effectiveness.
- Improved overall business productivity and flexibility by upgrading to an IP PBX system.
- Enhanced security and lower risk by having your solution hosted in a Tier IV facility.
- Higher flexibility by having a modular on-demand solution.
Click here for the broadband assessment form.